>FCC me, passenger power really works!
When its stopping services are running late, however, FCC’s most anti-social habit is to decant passengers at Haywards Heath to wait for a later train and run the train straight to Brighton. When they tried this yesterday, however, on the 20.50 service (Driver’s tannoy annoucement: ‘I have just been handed a note saying….), a mini-rebellion took place on the platform of Haywards Heath station as 20-30 angry commuters realised that there train was now virtually empty and started haranging a hapless station employee (not employeed by FCC, but probably the track company ) demanding the phone number of the FCC despatchers, customers services, managers etc so they could give them a piece of their mind.
He could only offer an FCC Claim for Compensation Leaflet (you get 50% back if the arrive more than 30 mins. after scheduled arrival and protest that “This happens all the time, they’re always doing this. However they keep their franchise, I don’t know….” Neither did we. Retreating into his room, he must, however, have got on the blower to the FCC control room, as 5 mins later it was hastily announced that the train would, after all, be stopping at all stations to Brighton after all.
Protest and survive – or at least don’t wait an extra 20 mins on a cold station platform.